Make sure you use this question
Before we begin, it is probably pertinent to ask do your team members answer the phone in a consistent manner? For every 10 times i called your business, how many different greetings and process’ would i encounter.
Scripts help to make your clients feel comfortable in that they are going to get the same experience each and every time. One of the most important parts of business mastery, is consistent delivery. McDonald’s are the greatest at this, it doesnt matter which restaurant in the world you go to, you know you will get the same experience.
Watch this video to learn about the most important question in your phone scripts