Happy New Financial Year!
For most of the general public, the 1st of July is like most other days, but for those of us in business, its a time to reflect on the last 12 months of business and work out what went right, what went wrong and plan for the next 12 months.
So here are [...]

Everyone in business has heard the phrase, “you need to be working on your business and not in it”. But what kinds of activities are working on your business.
The easiest way to define whether or not you are working on your business is to use a race car analogy. You can think of your business [...]

Before we begin, it is probably pertinent to ask do your team members answer the phone in a consistent manner? For every 10 times i called your business, how many different greetings and process’ would i encounter.
Scripts help to make your clients feel comfortable in that they are going to get the same experience each [...]