I get it that the economy isn’t great and people have had their lives turned upside down. Over the weekend I was around several ‘business people’ who could only tell me how bad things were. No amount of encouraging was going to drag them out of the ditch. I had to get [...]

No organization is ever where the leader wants it to be, there is always room for improvement, or something to be different. In fact, this is a very healthy perspective. First of all, an organization needs to grow just to stay relevant.
Secondly, all organizations have weaknesses, identifying and dealing with them is [...]

For many small business owners it is their dream to one day to be able to sell their business and enjoy the financial rewards that the sale will bring. But for many their experience will be an inability to sell their business, being forced to accept a below market price or [...]

Presenting in front of an audience is not everyone’s cup of tea but with the correct advice, guidelines and practice it can be enjoyable for both the presenter and the audience. Preparation is everything and it is essential that you know your subject matter. The more prepared you are, the more [...]

Presenting in front of an audience is not everyone’s cup of tea but with the correct advice, guidelines and practice it can be enjoyable for both the presenter and the audience. Preparation is everything and it is essential that you know your subject matter. The more prepared you are, the more [...]

When was the last time you reviewed the process by which you convert prospects to paying customers? If it’s been a while, here’s why it would be a good idea:

Consistency - Your prospects expect it and you need it. Does your sales team follow the same process with every prospect? Consistency [...]

Ask any business owner what their business needs and you will get a host of different answers. Some will say “new equipment”. Others will say “better staff” while others will say “more time.” Many will probably say they need all three and then some! However, the most common responses, when all [...]

he other day, we were sitting around the table in the coffee shop trying to help Bob get himself out of a fix he was in. We were also trying to keep from laughing at him because it was such a novice mistake. Now, all of that wouldn’t be too bad, but [...]

One of the biggest tragedies I see in business is watching a business owner spend significant time and effort generating leads for their business, but then not acting on them in a logical, methodical, repeatable way to convert those leads into paying customers.
You haven’t done that in your business have you? [...]

Poor customer service costs a company dearly. Customer satisfaction is not a small issue, think about this:

Worldwide, up to 2/3 of all customers leave because of poor customer service
On average, most U.S. companies lose half their customers every five years
Customer relationship activities have the most impact on customer retention. Every customer [...]