What do you do with your team to build relationships and a sense of membership in your employees - especially over time? At our most recent ActionCLUB session on Team, we discussed the importance of Richuals (A ritual with a profit goal).
A Richual is something that your team does without fail to communicate a part [...]

If you conduct meetings of any kind - employee, sales, strategy, etc - then there is a good chance that you have wasted some time. People get off track, they argue, they are too negative or shy. So many business owners stop having them. Easier to put out a memo or talk to people one [...]

The 3 Points Series: The Most Dangerous Phrases
Here are three phrases I consider the most dangerous in business: How?, I Know, and Not Now.

How? Ever have a great idea and tell someone about it? Did they ask “How are you going to do it?” If so, chances are you were totally deflated. Without a solid [...]

The 3 Point Series: Repeat Business
Repeat business is the ultimate goal of your business. To generate an initial lead is expensive and time consuming. Think radio, tv, cold calling, etc. There are times when these efforts are necessary, but a key way to increase sales is to find ways to bring past customers to you [...]

The 3 Point Series: Communication
I would guess that the biggest cause of frustration to business owners is miscommunication. When things aren’t done as expected, when people fail to act as we expect or we make decisions on incorrect information, we are faced with failure or, at best, having to redo a task.
I define communication as [...]

Here are three tips on how to improve your advertising.
1. Know who, exactly, you are speaking to. Picture them in your mind, male/female, age, favorite activities, income. The clearer you are in your mind, the more effective your marketing will be.
2. Decide exactly what you want them to do. Envision how they will react to [...]

As I’ve met business owners from all industries, a common problem seems to pop up. Business owners seem so focused on the day to day running of their business that they don’t allow themselves any time to plan, review, celebrate or even to rest.
In a conversation, everyone agrees that these things are important - probably [...]

We all started our business because we saw an opportunity to provide a product or service better than someone else. No one starts a business thinking I can be worse than the others in the market! We may think we can do a better job (quality) or do it cheaper (price). Sometimes we have a [...]

One of the most fun things about being a business coach is seeing clients move their business towards making it work for them instead of them working for the business. Instead of a job, they begin to develop a vehicle that moves them towards their goals.
We call this the 6 Steps in ActionCOACH, but the [...]

At ActionCOACH, we often discuss the 6 Keys to a winning team. The first key is a Strong Leader. But what makes a strong leader?
Strong business leadership comes down to two things: 1) The ability to delegate and guide the business, and 2) The ability to forecast your future as result of guiding the business.
Delegation [...]