There have been so many studies on body language. We know that our body movements send signals, even when we don’t mean to. Research indicates that nonverbal communication has a much greater imnpact and reliability than spoken words. And I just read about a study that showed mirroring body language can help close more sales. [...]
Archive for February 2011
No matter how hard a company tries, once in a while something will happen that causes a customer to complain. The way in which this complaint is handled can make a big difference in future sales. I have a personal example of this.
There are three dry cleaners in my town that I have used in [...]