There have been so many studies on body language.   We know that our body movements send signals, even when we don’t mean to.  Research indicates that nonverbal communication has a much greater imnpact and reliability than spoken words.  And I just read about a study that showed mirroring body language can help close more sales.   [...]

No matter how hard a company tries, once in a while something will happen that causes a customer to complain.  The way in which this complaint is handled can make a big difference in future sales.  I have a personal example of this.
 
There are three dry cleaners in my town that I have used in [...]