Communication within a Business is vital for success.

To avoid communication breakdowns, practice these communication principles:

THE RULES OF EFFECTIVE COMMUNICATION

1. Develop trust – It’s not automatically given; it must be earned.
2. Openly communicate more than you have to or need to. Make it your top priority.
3. Be as specific as possible in the words or phrases you use.
4. Supply whatever background information and reasons people need to understand changes.
5. Be absolutely honest with all employees.
6. Actively share information and feelings. (Yes, people have feelings in the workplace too.)
7. Talk to employees as one adult to another (the way you would like a leader to talk to you.)
8. Always solicit ideas, suggestions and reactions from your team.
9. Follow through, always – no exceptions.
10. Recognize that the job of the leader is to remove roadblocks, irritants and frustrations, not to put them there.

Remember team members are important and want to be treated that way. They want to feel that they belong and that their work makes a difference.

If they aren’t made to feel this way, they’ll work just hard enough to get by. Don’t let that happen to your company! Ensure your Communication is great.

Make sure you show appreciation to your valued and regular customers. Never take your Customers for granted.

Research undertaken showed that people stop buying from you because …

1% – They die

3% – Move House

5% – Buy from a Friend

9% – Sold by a Competitor

14% – Product/Price

68% – Perceived Indifference

It basically tells you that 68% of clients leave because there is a perception of Non-Caring      ie   you did nothing to show you cared.

Saying thank you is powerful. But you have to make it a habit. Again, since no one is taking the time to say thank you, you WILL stand out!

And our course Christmas is the ideal time to show your appreciation and gratitude for your Customers. For if we did not have repeat Customers, we would not have a Business.

BUSINESS GROWTH DAY

30 Business Owners attended the Quarterly Business Planning Day on Friday 25^th March. Sessions held were on Business Mastery including Money Mastery, Self Mastery, Time Management, Goals/Vision and the importance of providing your main products/services to a high standard.

Dino Di Rosa of Di Rosa Lawyers outlined some of the strategies he has used from Business Coaching.

Peter Salerno, an International Speaker, Magician and Laughter Therapist gave a presentation on the 7 wonders of people, related how anyone can be successful and gave a demonstration on how to relax, reduce stress and sleep better. 

The day wrapped with all Attendees working on their next Quarterly Plan for April to June.

Awards for best Client results went to Stunners Hair and Beauty at Woodcroft and Reynella Bizzi Beez.

The next Business Growth Day will be held on Friday 24^th June.

Most people and Business Owners spend the majority of their time being reactive. They react to emails, phone calls, the needs of clients, co-workers, friends, significant others, family members, deadlines and whatever life puts in front of their nose.

This reactive way of being, is habitual for many people. You might even take pride in how quickly and effectively you can react to the many things coming at you, putting out fires left and right.

If you don’t make time to be proactive, eventually you will have to make time to be reactive and your life will eventually be dominated by reactive activities.

For example, if you don’t make time for health, eventually you will have to make time to react to being sick and if you don’t make time to market your business, eventually you will have to scramble to get some clients before you go bankrupt.

So what is a proactive skill set? Proactive activities include things like goal setting, strategizing, systemising, growing your Business, developing your Team and planning. Being proactive also means sticking to your plan and not getting easily distracted, executing the actions you have intended.

Take charge - set new and stronger boundaries with yourself and with others that will allow you to be more proactive. It feels good!

I have just returned from the Action Coach Australasian Conference. The following is the value I believe you get from attending Training and Conferences:-

·         New ideas and strategies;

·         More motivation and focus;

·         Mixing with like minded people;

·         Hearing from the best in your Industry;

·         Being able to plan for the coming year.

What does it cost to miss a Conference and Training? I would suggest it could be $10,000’s. Make sure you keep up your knowledge and motivation by attending every possible event. It is an investment in your better future.

‘Pennies from your Pocket invested into your Mind, Your Mind will fill your pockets full of Money ‘             Benjamin Franklin

Too many business owners, especially in tougher economic times, are trying to maintain the status quo.

Stay focused on improving, growth and leadership, not just managing and keeping what you have.

The business world will very quickly pass                you by if you are not always growing …

In Business, you are sure to face some roadblocks and setbacks to Business Success.

Winston Churchill said “Success is not final, failure is not fatal: it is the courage to continue that counts.”

The question is, when roadblocks and setbacks come your way when you’re pursuing a Business goal - what do you do? Do you give up or do you push on with great determination and try again until you do succeed? One action will result in the achievement of your dream; the other will result in a life half lived with a big dose of regret to come later on.

Ask yourself today, ‘What am I going to do next time something tries to stand in between me and my dream, give up or press on and shout from the rooftops ‘IT SHALL BE DONE!’ That’s what Business success is all about.

The New Year is here, so what are you going to do differently this year?

Remember the old saying - “Doing the same thing over and over and expecting a different result, is the definition of madness!”

What are you going to do different or get better at in 2011?

·        Time Management;

·        Marketing;

·        Sales;

·        Repeat Business;

·        Referrals/Networking;

·        Managing Team;

·        Systemising the Business

·        Financials;

·        Leadership;

·        Goal Setting;

·        Planning;

·        Mindset/Thinking

·        Get some assistance through a Coach or Mentor.

Work on these things and make Year 2011 your best ever by a Country Mile.

The year 2011 lays ahead and this is an opportune time to set goals and plan for the year.

We need to work on having the focus, energy, mindset, belief, motivation and thinking to take your Business forward into the future.

Ensure you set out your goals and plans for the year and upcoming quarter.

It’s important to take some time out with key partners to think, formulate goals, set strategies and plan the year ahead.

By going through this process, you will be one step ahead of your competitors and set yourself up for a highly successful and profitable 2011.

A brand new year—365 days of limitless possibilities—is here! Imagine starting off each and every day of 2011 by taking in a bit of new knowledge and inspiration.

Imagine being motivated to become the best you that you can be. Imagine seeing, hearing and/or reading words that will energize and empower you.

Zig Ziglar said, “Reading has been the fuel of my motivation, it has changed the direction in which I have traveled, and it has enhanced my creative imagination more than any other activity I have ever pursued.”

You don’t need to re-invent the wheel, learn from others.

What assistance, reading, training, workshops and knowledge do you need to take your Business to the next Level in 2011.